Privacy Policy

1. Information We Collect

Elite Beauty Spa collects various types of information to provide and improve our services:

1.1 Personal Information

• Full name and contact details (email, phone, address)
• Date of birth and gender
• Education and employment background
• Payment information (processed securely through third-party providers)
• Student identification number
• Course enrollment and academic records
• Attendance and performance data

1.2 Automatically Collected Information

• IP address and browser information
• Device information and operating system
• Pages visited and time spent on our website
• Referring website and search terms

2. How We Use Your Information

We use your information for the following purposes:

• To process your enrollment and admission
• To provide educational services and support
• To communicate important updates and information
• To process payments and issue receipts
• To generate certificates and academic records
• To improve our courses and services
• To comply with legal and regulatory requirements
• To send promotional materials (with your consent)

3. Information Sharing

We respect your privacy and do not sell or share your personal information except in the following cases:

• Third-Party Service Providers: We may share data with trusted partners who assist us in operating our website, processing payments, or delivering services.
• Legal Requirements: We may disclose information when required by law or to protect our rights.
• Consent: We will share information with your explicit consent.
• Academic Institutions: With your consent, we may share academic records with other institutions.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of sensitive data
• Secure server infrastructure
• Regular security audits and updates
• Access controls and authentication
• Staff training on data protection
• Regular backups and disaster recovery

While we strive to protect your information, no transmission over the internet is completely secure. We cannot guarantee the security of data transmitted to our site.

5. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our website:

5.1 Types of Cookies We Use

• Essential Cookies: Necessary for website functionality
• Performance Cookies: To analyze website usage
• Functional Cookies: To remember your preferences
• Marketing Cookies: To deliver relevant advertisements

5.2 Managing Cookies

• You can manage cookies through your browser settings
• Disabling cookies may affect website functionality
• We respect your choices regarding cookies

6. Your Rights

You have the following rights regarding your personal information:

• Right to Access: Request a copy of your personal information
• Right to Rectification: Correct inaccurate information
• Right to Deletion: Request deletion of your information (subject to legal requirements)
• Right to Restrict Processing: Limit how we use your information
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Object to processing of your information
• Right to Withdraw Consent: Withdraw consent at any time

To exercise any of these rights, please contact us using the information provided in Section 12.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including:

• Academic records: Retained indefinitely for verification purposes
• Enrollment records: Retained for 7 years after graduation
• Payment records: Retained for 7 years for audit purposes
• Communication records: Retained for 3 years
• Website logs: Retained for 1 year

Upon request, we will securely delete your personal information, subject to legal and regulatory requirements.

8. Third-Party Services

We use the following third-party services that may process your personal information:

• Payment Processors: M-Pesa, Paystack (payment data is encrypted and secure)
• Email Services: For sending communications and newsletters
• Analytics: To understand website usage
• Cloud Services: For data storage and processing
• Social Media: For sharing content

These third-party providers have their own privacy policies, and we encourage you to review them.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you are under 18, please do not provide any personal information to us. If we discover we have collected information from a minor, we will delete it immediately.

10. International Data Transfers

Elite Beauty Spa is located in Kenya. Your personal information may be transferred to and processed in countries other than your own. We take appropriate measures to ensure that your data is protected in accordance with applicable laws.

11. Updates to Privacy Policy

We may update this Privacy Policy from time to time. Changes will be effective immediately upon posting to our website. We will notify you of significant changes via email or through a prominent notice on our website. Your continued use of our services constitutes acceptance of the updated policy.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us: